Privacy Policy
Last updated: 15 September 2026
This policy explains, in plain terms, what data Talk2Expert collects and why, in line with Kenya's Data Protection Act, 2019. It is a general summary and has not been reviewed by a lawyer — please have it reviewed before relying on it as a binding legal document.
1. What we collect
Account details (name, phone or email, password), expert verification documents (ID and certificates, encrypted at rest and visible only to admins during review), booking and payment records, and consultation metadata (start/end time, participants, connection quality) — not the content of a call unless you explicitly consent to recording, which is off by default.
2. Why we collect it
To create and secure your account, process bookings and payments, verify experts before they can take bookings, send booking confirmations and reminders, and resolve disputes if something goes wrong.
3. Who sees it
Your name and public profile are visible to the other party in a booking. Payment details are shared only with our payment processor (M-Pesa / Pesapal) to complete a transaction. Verification documents are visible only to Talk2Expert admins.
4. How long we keep it
Booking and payment records are kept for as long as needed for accounting, dispute resolution and legal obligations. You can ask us to delete your account and associated personal data at any time, subject to records we're legally required to retain.
5. Your rights
Under the Data Protection Act, you can ask to see, correct, or delete the personal data we hold about you. Email support@talk2expert.co.ke to make a request.